The customer must contact us via our contact us page to request a return. If your return is approved, we will send you a returns number. Please include your returns number and copy invoice with the return. Items that do not include these will be rejected. The customer should return goods via a recorded and insured service. The customer is responsible for the returned item until we have signed to accept it back via a courier. We may refuse goods that are returned without good reason and where we haven’t been notified prior. Upon return we will test the goods for faulty or defective items. The return carriage cost for any unwanted items must be borne by the customer. From the moment your order is delivered, you have 14 days to notify us with your intention to return and a further 14 days to return the goods.
Please note when returning items, you must not write on the product box or apply any courier labels to it. Products need to be in a resellable condition. If the item is returned in an un-resellable condition your return will be rejected.
How to ensure your item is in resellable condition?
Do not damage the product’s packaging in any way. You may discard the outer shipping envelope or similar but the product’s packaging must be undamaged and obviously resellable on its return to us. Ensure the seal of the product remains intact if the item comes in a sealed packet. Ensure it isn’t used and returned. Ensure it isn’t damaged or defaced. Ensure it is adequately protected by using sufficient packaging for its return.
If A Return Is Refused
If we are unable to accept your return, you should collect your goods within 21 days of notification. We will hold your goods for a minimum of 21 days but may have to dispose of them after this period if they have not been collected.
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